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> Privacy Policy
Privacy Policy

The gathering, use and retention of data about you is governed by Data Protection Act 1998 (the "Act") and other regulations relating to privacy.

Our website provides links to other websites. By using the Goods and Services on your mobile, you may access other websites. We are only responsible for the content, privacy and security of this website.

This Policy (together with the Fonome Terms and Conditions of Purchase published on this site) details how we generate, collect, use, process and store the Personal Data that you provide to us with or that is generated or collected when you use our online services and when you use our mobile telephone services. Its content may be varied from time to time.

Where we have given you (or where you have chosen) a password which enables you to access Services or certain parts of our website, you are responsible for keeping this password confidential, and should not be disclosed to any third party.

For the purposes of the Act the data controller is Fonome Ltd, a company registered in England and Wales (Co No. 08674292) whose registered office is situated at Suite 7, The Point, Cheetham Hill Road, Manchester M8 8LG.

We may collect and process the following Personal Data about you:

  • name, address, date of birth, mobile telephone number, call data records including traffic data (on the calls and messages you make and receive, and the websites you visit) and Location Data (where you are when you use Services), top-up records, credit card or debit card details, billing records, voice mail recordings.
  • If you contact us, we may keep a record of that correspondence, including copies of e-mails and your e-mail address. We may also monitor or record any telephone calls made to us for quality assurance purposes.
  • Information that you provide by filling in forms on our website, including information provided by you at the time of registering your Account and activating Goods and Services, posting material or requesting further Goods or Services. We may also ask you for information when you report a problem with our website or Goods or Services.
  • Details of visits to our website including, but not limited to, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Completion of any surveys that we use for market research purposes, although you do not have to respond to them.
  • Other data, from time to time, to help us provide you with improved Goods and Services.
  • Data about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about a user's browsing actions and patterns, and does not identify any individual.

Our website uses Cookies – we refer to our Cookies Policy, separately published on this site.

Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your Personal Data whilst being sent over the internet from being intercepted and misused by third parties. We store data it on a secure server so that it can only be read by authorised personnel. Although we make every effort to create a secure data environment, we cannot unconditionally guarantee the safety of any personal information that you transmit online.

  •  We use Personal Data for the following purposes:
  •  Supplying the Products and Services to you;
  •  The administration of your Account by Customer Services;
  •  Providing you with service information, for example about Network faults;
  •  The prevention or detection of fraud;
  •  Market research and profiling your usage and purchase preferences, and
  •  Complying with applicable laws and regulations.

 We may also use your Personal Data to contact you by post, telephone, e-mail or SMS to let you know about products and services offered by us, associated businesses or selected companies, including any special offers and promotions, which may interest you. If you do not wish to receive this information or be contacted in this way, you may at any time, free of any charge, opt out of this direct marketing by requesting to be put on a designated list. You may make this request by contacting the Customer Services Department or by sending an e-mail to unsubscribe@fonome.com


We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the Personal Data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to a marketing company. You can exercise your right to prevent this processing by checking certain boxes on the forms we use to collect your data at the time of collection or you can also exercise the right to opt out at any time by contacting the Customer Services at the address below.

We may disclose your personal information if we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Our website may, from time to time, contain links to and from the websites of our associated companies. If you follow a link to any of these websites, please note that these websites follow their own Privacy Policy and we are not responsible or liable for these policies

You're welcome to ask us what information we have about you, any time you like. If you need us to send it to you, it'll cost £10.00. This fee covers the cost of our administration. If any of the details are incorrect, let us know and we'll amend them right away. If you'd like us to send you the information, you can write to our Customer Services at the below address, enclosing a cheque or postal order for £10.00 made payable to us.

If you have any questions or concerns about our use of your Personal Data you should write to us at:

Customer Services
Fonome Ltd
The Point
173 Cheetham Hill Road
M8 8LG