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> Refund Policy
Refund Policy
  1. If you do not access Services or obtain Top-Up Services, for a period of ninety (90) days from the date you activated your SIM Card or your last use of Services (whichever is later), we will give you notice by SMS text that your SIM Card will be deactivated thirty (30) days from the date of such notice unless you use Services or purchase Top-up Services within that period.
  2. Where your SIM Card is deactivated under 1.1 you shall lose any remaining credit balance on your Account without right of refund, and you will no longer be able to access Services. We shall have the right to reallocate your telephone number to another user. You are not entitled to receive any cash refund for any credit balance remaining in your Account at any time, including where you fail to use the Services and your SIM Card has been deactivated or where this Agreement has been terminated.
  3. We shall further and specifically not be liable for the failure of any retail outlet or agent to properly activate your SIM Card or Top-Up Voucher or process any payment you made. In these cases, you should contact the retail outlet where, or the agent from whom you obtained your SIM Card or purchased your Top-Up Voucher and request a refund. We then would deal with the specific retail outlet if a complaint is not properly investigated and make attempts to its resolution.
  4. The top up credit balance in your SIM is only for the use of the fonome mobile services and you are not entitled to receive any cash refund for any credit balance remaining in your SIM at any time, including where you fail to use the Services for 90 days and your SIM Card has been deactivated or where this Agreement has been terminated as details provided in terms and conditions.